Our practice is still following several infection control guidelines to keep you safe. It's our wall of defence.

Most consultations will still happen over the phone (or by videoconference, FaceTime, Skype, etc.). There are two reasons for this:

1. The Ministry of Health requires us to maintain physical distancing to stop any risk of COVID-19 spreading by person-to-person contact.
2. Many of our patients are pleasantly surprised by the convenience and accessibility of our telehealth services.

However, this approach does not mean we can't see you at the practice. Your doctor has more flexibility to provide face-to-face consultations for health services such as the management of long-term conditions. But you will need to speak to our clinical team first.

Remember, it's okay to ask for help and advice — even if you're not experiencing any symptoms relating to COVID-19. Please call us if you need a doctor or medical attention during Alert Level 2.

We can provide care for:

• medical emergencies and ACC consults
• chronic care management
• prescriptions
• treatment of common illnesses

If you're struggling with your mental wellbeing, reach out. It's important to talk with a health professional if you feel you're not coping.